Below are our rental policies and most commonly asked questions when renting our collection. Please feel free to send us a note if you have any questions!
How do I reserve my items?
Start by browsing through our collection of hand-picked items. Our pieces are one-of-a-kind and limited in quantity so you will want to reserve the items you love as early as possible to ensure availability for your date. We rent on a first come, first served basis. Once you have selected your rental pieces, contact us to confirm availability for your date and reserve your pieces. We require a 50% non-refundable deposit to secure your items and event date along with a signed contract. The remaining balance will need to be paid 30 days prior to your event. If you are looking for something in particular, send us an email, we may have what you are looking for and are always adding to our collection!
What locations does Festoon cover when it comes to rentals?
Festoon is proud to serve the big beautiful state of Texas. We have pick-up available or delivery and/or set-up/strike at an additional cost. Contact us for more info!
Can you deliver? What are your delivery fees?
Yes we do deliver! Our delivery fee is based on distance traveled and the size of your order. Our delivery fees include delivery and same night pick-up and does not include styling or the items. All items will be delivered and placed as directed at the time of delivery. Fees are as follows:
- Delivery: Festoon is happy to deliver your goodies to your location and pick them up after the event. Our standard delivery range is indicated on the map below. We do deliver statewide, but additional fees will apply. Please contact us for current delivery rates!
- Will Call Pick-up: We are currently offering Will Call Pick Up with no fee!
- Styling Fee: Having unique pieces at your event can really embellish the day, but sometimes there is little or no time for our clients to set them up on their day. No problem! We can help design the pieces into your space and take that part of your busy day off of your plate. Styling services are $150.00 per hour (includes 1 assistant and 2-hour minimum).
- Additional Fee: Long distance delivery may incur a travel fee. Please contact us for a custom delivery fee.
Do you have a minimum for rentals?
Our minimum for will call pick-up petite orders is $100 (non-furniture). Pick up and return are by appointment only and must be scheduled and approved. For delivery and/or set-up/strike, we have a minimum of $200 for the Central Texas area. Our minimum rental fee beyond Central Texas within Texas is $1000.00. This does not include the prices for delivery and setup/strike or delivery only. We will consider deliveries beyond the Texas state line, so feel free to contact if your location is not listed above. Please contact us for a custom quote!
Does Festoon provide unloading and loading of rentals?
Of course! Festoon would love to help you with delivering your rentals on your big day. All items will be delivered and placed as directed at the time of delivery. Styling on-site is an additional fee (see above) and must be scheduled 30 days before your event.
Can we setup a meeting to chat about my event?
We LOVE meeting our clients and with vendors! Please contact us to set up a time to meet, chat, and figure out how we can make your event as amazing as you!
How does payment work?
We require a 50% non-refundable deposit to reserve your rental selections for your event date. Your final payment is due 30 days prior to your event. Clients agree to return all rental items in same condition they were delivered in. If any items are returned damaged and/or missing, this will result in a charge of 3x the rental cost for replacement. Clients agree to leaving a credit card on file incase of damages and/or missing items, and they are responsible for cost of items needing to be replaced.
Do you require a security deposit?
We do not ask a security deposit, but we do require half of the payment when booking for your event, and this deposit retainer is non-refundable. Festoon requires a credit card on fill incase of any damages.
What happens if a spill on a rental happens during my event?
Accidents happen no matter how careful we are. At the time you book your rentals, we require a credit card to be kept on file. For any spills or stains that are able to be cleaned professionally, will will only bill for those services. For any items that are unrepairable or unreturned, you will be charged at 5 time’s the daily rental rate. That being said, please treat our rentals as though they were your own cherished pieces.
Can I change my order after I book?
We understand when booking in advance, the vision for your big day may change. As long as the pieces are available, you are welcome to change your order for items equal to or greater than your original order.